I’m recording this video from my bed in Scottsdale, Arizona! Truly! I’m at an AMAZING user conference called InfusionCon and it’s all about the great CRM software that I use to run my business, Infusionsoft.

I wanted to record this video today about something that you will likely have to deal with at some point in your business: refund requests. They don’t happen that often, but you will get some every now and again, and you need to have a policy in place to deal with them.

Check out the video to get the skinny on my recommendations for how to deal with refund requests no matter what type of business you have.

What kind of refund policies do you have in place for your business? Any lessons learned you want to share? Share in the comments below.

PS – Want to be grow your business exponentially in 2013? Check out my brand new training and business coaching program! Enrollment for Cash in on Your Calling: A Simple Step-by-Step System for More Meaning, Money + Momentum” ends Friday, April 5. Go here for juicy details.